How Ray White Commercial (WA) picked a commercial property management system
Aishling Waldron
Head of Asset Management
Ray White Commercial (WA)What property management software were you using prior to Cirrus8?
CMS
What challenges/pain points were you experiencing that led you to hunt for a new solution?
We were looking for cloud-based software that is more user friendly & felt further developments were limited with CMS. Support was limited to one person which was a risk for us.
What were the requirements/key features you were looking for in a new solution?
Commercially focused cloud-based software that is user friendly, has support and is well priced.
What specific results have you seen from implementing Cirrus8?
The main feature is being cloud-based and also having the support team understand Commercial property and the differences in managing this instead of residential. The automated invoice feature has been a huge help as has the budgeting & reconciliation features. Being cloud-based enables us to work remotely and pull up reports or information when at client meetings and the continuous development for improvement is reassuring.
How has Cirrus8 separated you from your competition?
As we grow, we will battle with clients preferring MRI so we have adapted to try and sell the features of Cirrus8 and the access to information that they will have, such as the Landlord portal and access to real-time data.
What advice would you give to others searching for a new property management platform?
Understand what your non-negotiables are versus your preferences and ensure the non-negotiables are ticked. For us, Cirrus8 provided us with our non-negotiables whereas other cloud-based software that we looked at at the time could not. It has been a positive that the developers continue to improve the service offering to keep up with the demands and expectations of their consumers.
Would you recommend Cirrus8 to others?
Yes, most definitely.